Working at Enbridge House Care Home

Only basic group activities like chair exercises and fundraising with no dedicated coordinator, so the role is mostly routine personal care.

This year people had once again wanted to do a fundraising project. We saw people and staff completing their ‘chair burpees’ together in order to raise money for the national ‘Children in Need’ appeal. Per 2022: The providers did not have a structured activity programme.

Gaps in mandatory training like chemical safety and medication skills for some staff.

We identified not all staff were up to date with their Control of Substances Hazardous to Health (COSHH) training... 4 of the medicines trained staff did not have an up-to-date medicines competency and 2 staff needed to refresh their medicines training.

Staffing is enough most of the time but busy periods need extra hands and there are short waits for call bells.

Five people and relatives either said more staff were needed or that more staff would be beneficial at busy times. Two people commented that they had to wait for their call bell to be answered, but not for lengthy periods, no longer than 3 minutes.