Last updated: 9 February 2026
"Approachable management, low staff turnover and a supportive culture, although basic activities and limited training hold it back."
People were protected from avoidable harm. Risks to people were assessed in areas including medicines, self-injury, self-neglect, weight management, accessing the local community and continence care.
Staff felt respected, valued and supported in a positive and improvement-driven culture. Staff felt able to raise concerns with managers without fear of what might happen as a result.
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.
Per 2019 comprehensive inspection: Staff completed mandatory training such as safeguarding, medicines, and other training such as awareness of mental health, autism; regular supervisions in place.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Each person had an activity plan in place and people were engaged in activities such as bingo, playing a game, visits to the park and the local community, shopping, colouring and going on a trip.
The role is mostly routine personal care with basic activities like bingo, park visits, shopping and colouring, no dedicated coordinator or specialist programmes to make days more varied and fulfilling.
Each person had an activity plan in place and people were engaged in activities such as bingo, playing a game, visits to the park and the local community, shopping, colouring and going on a trip.
Only standard mandatory training and some specialist awareness courses like autism and mental health, no funded qualifications or career development paths.
Per 2019 comprehensive inspection: Staff also completed training considered mandatory such as safeguarding adults, medicines, infection control... Other training such as awareness of mental health, autism, dementia, learning disability... Regular supervisions were carried out.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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