Last updated: 9 February 2026
"Supportive managers and good staff retention with safe practices, but basic activities and irregular supervisions need improvement."
Medicines were managed safely. Staff who supported people with their medicines received regular training. Competency checks were carried out... detailed weekly and monthly checks were completed... Risks to people's health and safety were assessed... Staff had a good understanding about how to raise concerns.
Staff spoke about their roles with enthusiasm. They worked well together and demonstrated good teamwork... Staff praised the way the home was run and said they felt involved and included.
People said there were enough staff and they felt safe and secure. Staff confirmed there was enough staff to support people. There were a low turnover of staff and people received consistent and experienced support.
Staff received a range of training... recently undertaken refresher training in a range of topics including mental health conditions... some staff had not received this frequency [of supervisions]. The manager recognised there was work to be done.
The management team were visible and approachable. We saw there was a warm rapport between the managers, staff and people... Staff praised the way the home was run and said they felt involved and included... 'They [managers] are here all the time. If I go to them they listen and support.'
People were supported to be involved in some activities, including maintaining friendships... occasional day trips were planned, outings to the local park and shops... We observed a group of people playing dominoes.
Only basic activities like games, outings, and shopping trips, no activities coordinator or special programmes to make the job more interesting.
People were supported to be involved in some activities... occasional day trips were planned, outings to the local park and shops... We observed a group of people playing dominoes.
Training is standard with refresher courses but supervisions are not always regular enough.
Staff felt well supported and received supervision and appraisal... some staff had not received this frequency. We asked the manager about this who recognised there was work to be done.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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