Last updated: 10 February 2026
"Staff feel valued in an open culture with strong safety and good management support, but basic activities and busy staffing with agency use hold it back."
People were protected from the risks of abuse... by staff who understood how to keep people safe. Staff knew the various form of abuse... and trusted the registered manager to take actions.
Staff told us they felt valued and were treated equally. One member of staff said, “It is an open culture here.”
People said, “It is tricky because they are always busy but everything gets done and no one rushes me” and staff said “agency staff cover the 1 to 1s”.
Staff had completed safeguarding training... competencies were checked on topics, such as moving and handling and medicines management, to ensure staff continued to follow best practice.
Staff told us the management of the service was good. They knew who to speak to if they had concerns. They told us they were given the support to do their jobs effectively.
People enjoyed being involved with visits from the local community. There had been visits from school choirs and a local church.
Just basic community visits like school choirs and church, no activities coordinator or varied programme so the job is mostly routine personal care.
There had been visits from school choirs and a local church.
Staffing is enough to get by but staff say they are always busy and some agency covers one-to-one care.
“It is tricky because they are always busy but everything gets done” and “agency staff cover the 1 to 1s”
Only standard mandatory training like safeguarding and moving people, no specialist courses or funded qualifications.
all staff have completed mandatory safeguarding training... competencies were checked on topics, such as moving and handling and medicines management
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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