Working at Emerson Court
129 Wingletye Lane, Hornchurch, RM11 3AR
Operated by May Residential Homes Limited
21 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management with an open door and a strong family culture, but agency staffing and basic training are limitations."
Safety & Risk
7/10
✓
There were systems and processes in place to safeguard people from risk of abuse... Incidents and accidents were recorded so lessons could be learnt
Staff Culture
8/10
✓
Staff spoke positively about the provider and management team. One staff member said, 'It is home from home here for us and the residents. We are like a family.'
Staffing Levels
6/10
✓
Staff rotas showed there were sufficient staff on shift at all times and there were systems in place, such as using existing or agency staff to cover shifts
Training & Dev
6/10
✓
Staff were trained on how to do their job... Training topics included safeguarding, moving and handling... One staff member told us, 'Training every six months on fire safety, safeguarding, dementia...'
Management
8/10
✓
People, relatives and staff thought highly of the provider and the management team. One staff member said, 'Very supportive, the management. Their door is always open...'
Programmes
6/10
✓
The service employed two activities coordinators... We observed people taking part in activities, bingo and other games... photographs of recent events such as making pizzas
Points to consider
Staffing is adequate but they use agency workers sometimes to cover shifts.
systems in place, such as using existing or agency staff to cover shifts
Only standard training like safeguarding and dementia, no specialist courses or funded qualifications.
Training topics included safeguarding, moving and handling and nutrition and hydration. One staff member told us, 'Training every six months on fire safety, safeguarding, dementia...'
Activities programme has variety like bingo and crafts but no specialist therapeutic approaches.
We observed people taking part in activities, bingo and other games... making pizzas and having tea and scones
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews