Working at Emerald House
Grange Farm House, Grimsby, DN37 0AR
Operated by Carmand Ltd
5 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported with enough on duty, but poor training, unsafe medicines and weak governance hold it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely... The failure to ensure medicines were safely managed was a breach of Regulation 12... Risk assessments did not contain enough detail.
Staff Culture
6/10
✓
Staff members were very positive about working at the service and felt supported by the manager and the provider. 'It's a great place to work'
Staffing Levels
6/10
✓
There was enough staff on duty to meet people's needs. Staff were recruited safely.
Training & Dev
3/10
✕
Staff had been provided with mandatory training with the exception of MCA... Medication competency assessments were out of date and did not include competencies relating to controlled drugs.
Management
4/10
!
Governance systems were not effective. They had not identified or addressed the issues we found at inspection. This was a breach of regulation 17 (Good Governance).
Programmes
4/10
!
People were encouraged by staff to try new experiences, for example employment or courses... supported to participate in their chosen social and leisure interests on a regular basis.
Points to consider
Staff give medicines without up to date skills checks and strong painkillers were not stored securely.
Medication competency assessments were out of date and did not include competencies relating to controlled drugs. There was no lockable cupboard to store controlled drugs.
Key training gaps in mental capacity assessments and medicines handling leave staff unprepared.
Staff had not completed MCA training. Medication competency assessments were out of date.
Management checks missed safety risks like poor medicines systems and out of date risk plans.
Quality assurance system was not robust enough to identify the risks found during the inspection. Governance systems were not effective.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews