Working at Emberbrook Care Home
16 Raphael Drive, Thames Ditton, KT7 0BL
Operated by GCH (Alder) Ltd
68 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive management and happy staff create a positive culture, but uneven staffing on one unit and limited activities hold it back."
Safety & Risk
7/10
✓
Medicines management systems were safe... Staff who administered medicines had been trained and their competency was checked regularly... Safeguarding concerns were reported appropriately.
Staff Culture
7/10
✓
Staff were happy working at the service and felt supported... 'It's really lovely here at Emberbrook. It is wonderful'
Staffing Levels
5/10
!
We had mixed responses in relation to staffing levels... one unit was not as well staffed as the others... with only three staff on duty, this meant people may not receive care in a timely way.
Training & Dev
6/10
✓
The training matrix showed a wide range of training was on offer to staff. This included basic life support, safeguarding, fire and food safety. The matrix showed good staff compliance with training.
Management
7/10
✓
Staff told us, '(The new manager) is fantastic', 'She is approachable and easy going. I would feel confident going to speak to her.'
Programmes
5/10
!
We received mixed feedback about the social side... 'Activities are rubbish', 'There's not a lot to do'... There was a dedicated activity team who developed a weekly activity plan.
Points to consider
Staff numbers are enough on most units but drop to three on one unit sometimes, so care gets rushed and delayed.
one unit was not as well staffed as the others... With only three staff on duty, this meant people may not receive care in a timely way.
Activities are basic with a weekly plan and some outings, but feedback is mixed and little happens on some units.
mixed feedback about the social side of living at Emberbrook with some people telling us activities could improve. Comments included, 'Activities are rubbish', 'Very limited entertainment'
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
The training matrix showed a wide range of training was on offer to staff. This included basic life support, safeguarding, fire and food safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews