Last updated: 9 February 2026
"Strong management oversight, stable staffing without agency use, warm inclusive culture, and exceptional safety practices."
Involvement from behavioural specialists resulted in exceptional and significant decreases in people engaging in behaviours... For example, evidence confirmed one person had seen a 48% decrease... The service had outstanding systems in place to ensure the safe management of medicines.
The atmosphere within the School House was warm, welcoming and inclusive. Relatives confirmed staff treated people exceptionally well... Staff spoke positively about the induction process... Staff reflected on their working practice through regular one-to-one meetings.
School House had a full staff team... The service did not use agency staff to cover staff absence, but additional shifts were picked up by the core staff team or staff from the provider's other services. A relative told us, 'there's always been enough staff.'
Staff continued to receive on-going training to enhance their skills and knowledge. Personalised training was available... Records confirmed the training available to staff members included, positive behaviour support, communication, safeguarding, medicines management...
The registered manager had significant oversight of the service. Robust audits ensured all issues identified were acted on in a timely manner. Relatives told us the registered manager was approachable, open to suggestions and inclusive.
Activities provided included in-house aromatherapy sessions, dry slope skiing, trampoline park visits, theatre trips, in-house sensory sessions... The service had developed relationships with Shepperton Studios... for 'Autism Friendly' private sessions.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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