Last updated: 10 February 2026
"Staff feel exceptionally supported with excellent management feedback, but newer staff sometimes need guidance on residents' behaviours and training lacks specialist courses."
The provider had a proactive and positive culture of safety. They responded appropriately to safety incidents to ensure lessons were learned and changes were made as needed.
The provider cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to always deliver person-centred care. Staff gave excellent feedback about the support they received.
The registered manager told us, and other staff confirmed, there were always sufficient staff available to ensure people received the support they needed at all times.
Initial induction with staff and thereafter quarterly supervisions to discuss their performance, welfare and training needs. There was a system of annual appraisals in place as well as ongoing training.
Staff gave excellent feedback about the support they received at the service and about the management in particular.
They had a choice to take part in a variety of activities of their choosing which included swimming and visiting a nightclub.
Newer staff sometimes do not know residents behaviors and triggers as well, so more experienced staff may need to guide them.
Most staff understood people’s needs and were able to identify particular behaviours... but relatives said this was not always the case among newer staff.
Only standard induction, supervisions, and ongoing training mentioned, no specialist courses or funded qualifications.
Initial induction with staff and thereafter quarterly supervisions... annual appraisals... ongoing training.
Varied activities like swimming and nights out but no dedicated coordinator or specialist programmes.
a variety of activities of their choosing which included swimming and visiting a nightclub.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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