Working at Elysium Care Partnerships Limited - 21b Upper Brighton Road
21b Upper Brighton Road, Surbiton, KT6 6QX
Operated by Elysium Care Partnerships Limited
7 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff feel like a big family with an approachable manager and innovative activities, but basic staffing levels and limited autism training hold it back."
Safety & Risk
8/10
✓
The service was safe for people to live and staff to work in... Risks to people were assessed... Accidents, incidents and safeguarding concerns were appropriately reported, investigated and recorded. Medicines were safely administered.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff told us that the organisation was an excellent place to work and they really enjoyed working at the service... 'it's like a big family'... The culture of the service, staff and organisation was open, progressive and transparent.
Staffing Levels
6/10
✓
Staffing rotas commencing 10th May to 26th July demonstrated that the home had enough staff to meet people's needs. This was confirmed by staff, relatives and there were suitable numbers of staff on duty during the inspection.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received excellent structured training that was organisation, service and person-specific... access to specialist... Intensive Interaction... Makaton... pro-active SCIP... Staff had training and development plans on file.
Management
8/10
✓
The [Registered] manager is very approachable, they are fairly new and has given a lot of help... Staff received regular supervision, an annual appraisal and staff said they could always go and speak to the registered manager.
Programmes
8/10
✓
Per 2019 comprehensive inspection: garden and allotment project... rented an allotment close by... relationship with Shepperton Studios... autistic friendly screening... varied activities including wakeboarding, ice skating, archery, holidays to Romania... National Autistic Society accreditation.
Points to consider
Staffing levels meet basic needs with enough staff on rotas and no recent agency use, but nothing extra for unhurried personalised care.
Concerns were raised about the staffing levels... Staffing rotas... demonstrated that the home had enough staff to meet people's needs.
Training covers mandatory topics and some specialist areas but relatives feel more autism training is needed for complex needs.
I think more training would be helpful to understand [Person using the service] complex needs. I think Autism training is needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews