Last updated: 10 February 2026
"Approachable leadership, stable staffing, excellent training and innovative programmes create a supportive culture with robust safety."
2021: robust IPC with whole home testing, correct PPE use, enhanced cleaning, risk mitigation for high-risk groups; per 2018: effective safeguarding, safe medicines management, continuous learning from incidents.
Per 2018 comprehensive inspection: staff said 'great organisation to work for, really enjoyed working, felt enabled and supported, ideas listened to and implemented'.
Per 2018: plenty of staff to meet needs flexibly and enable activities; 2021: no temporary agency staff, bank staff dedicated to one service to reduce infection risk.
Per 2018: excellent structured person-specific training including named programmes like Makaton, intensive interaction, positive behaviour support; 2021: up-to-date external and internal IPC training.
Per 2018 comprehensive inspection: approachable registered manager praised by staff as 'best manager I have come across, easy to talk to', opportunities for career advancement, responsive and encouraged feedback.
Per 2018 comprehensive inspection: multiple innovative programmes like sensory circuits, reinforcement inventories, impact cards, trampolining partnerships, Shepperton Studios autistic-friendly screenings, National Autistic Society accreditation, measurable outcomes like substantial reduction in challenging behaviours.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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