Last updated: 10 February 2026
"Supportive leadership, valued staff and comprehensive training, although staffing relies on overtime or bank cover and activities lack structure."
Staff understood safeguarding roles, risks managed positively to promote independence, medicines managed safely with no errors, incidents analysed for learning.
Staff felt valued, suggestions for improvements encouraged, great respect for the registered manager who supported the team well.
There were enough staff deployed on each shift to meet needs, with holidays and sickness covered by permanent staff overtime or bank staff.
Staff had comprehensive induction, mandatory training, specialist training in PBS, epilepsy and behaviour support, plus regular reflective practice meetings.
Relatives, professionals and staff described the registered manager as approachable, hands-on, supportive and leading by example in supporting people.
Staff supported individual activities like airport visits, weekly skiing, music therapy, cycling, swimming and community access.
Staffing meets daily needs but uses overtime or bank staff to cover when people are off sick or on holiday.
Holidays and sickness were covered either by permanent staff working overtime or by bank staff, some of whom had previously worked for the organisation on a full-time basis.
Some varied outings and personal interests like skiing or music therapy, but no activities coordinator or structured daily programme mentioned.
Staff supported people to take part in activities they enjoyed. For example one person enjoyed watching aeroplanes so staff had taken them to Heathrow airport... another person had been supported to try skiing... music therapy and he does companion cycling. They take him swimming.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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