Last updated: 10 February 2026
"A positive culture of openness and strong safety practices support staff well, but adequate staffing lacks strong retention and training remains basic."
The provider had a proactive and positive culture of safety, based on openness and honesty. Incidents were reviewed and learning shared. Medicines administered safely, audited regularly.
The registered manager encouraged the sharing of ideas within the staff team and promoted healthy discussion. Staff felt comfortable sharing their views. One member of staff told us, “We changed the culture about how to raise concerns. We now perceive this as a positive thing.”
There were enough staff available at all times to support people safely. People were supported by staff who were recruited through robust processes and received induction.
Staff received training in areas that included health and safety, first aid, communication and behavioural support needs. Staff knowledge from training was tested shortly afterwards to confirm their learning.
Staff felt supported in their role by the registered and deputy managers who were experienced and knowledgeable. One member of staff told us, “We are a unique team. We are driven and supported by our manager.”
People were supported to engage in a range of activities including day trips to Kew Gardens, Thorpe Park, zoo, cinema, gym, swimming and cultural days. Use of a sensory room reduced anxieties.
Staffing levels are enough for safety but nothing special with no details on staff staying long-term or low agency use.
There were enough staff available at all times to support people safely.
Training covers the basics and some behaviour support but no funded qualifications or career development paths.
Staff received training in areas that included health and safety, first aid, communication and behavioural support needs.
Varied trips and local activities exist but no dedicated coordinator or special named programmes to enrich the daily role.
Staff supported people to go on day trips to locations such as Kew Gardens, Thorpe Park, horse racing and the zoo.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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