Working at Elwick Grange
Elwick Road, Hartlepool, TS26 9LX
Operated by Care UK Community Partnerships Ltd
60 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive manager and enthusiastic staff promote an open culture, although staffing lacks stable teams and training covers basics without specialist courses."
Safety & Risk
7/10
✓
Systems were in place to protect people from the risk of abuse and harm. Information from safeguarding, accidents and incidents were analysed and where necessary, changes were made to reduce the impact on people.
Staff Culture
8/10
✓
Staff were enthusiastic and knowledgeable about their roles. Staff worked well together and promoted an open culture. One staff member said, 'We can go to [the registered manager] with anything.'
Staffing Levels
6/10
✓
Enough staff were deployed to meet people's needs. The registered manager regularly reviewed staffing levels and staff were allocated duties daily.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Records showed training the provider classed as essential was up to date, staff received supervisions and support for continuous professional development.
Management
7/10
✓
People, relatives and staff told us the registered manager was approachable and supportive. One relative said, 'The manager's door is always open.'
Programmes
7/10
✓
The home had introduced 'Namaste' a sensory experience for people, which looked at touch, sound and smell.
Points to consider
Staff numbers meet needs with daily checks, but no details on stable teams or no agency staff making workloads light.
Enough staff were deployed to meet people's needs. The registered manager regularly reviewed staffing levels and staff were allocated duties daily.
Training covers basics like moving and handling with supervisions, but no specialist courses or funded qualifications for career growth.
Per 2018 comprehensive inspection: Records showed training the provider classed as essential was up to date such as moving and handling... staff were supported with their continuous professional development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews