Last updated: 10 February 2026
"Outstanding activities and programmes plus supportive management, although occasional staffing shortages caused waits for residents."
Per 2020 IPC inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2019: Risks to people's safety had been identified and assessed. Staff followed people's risk management plans.
Per 2019 comprehensive inspection: Staff told us there was a good morale amongst the staff team and that any issues were managed swiftly. They said meetings were frequently held and were useful.
Per 2019 comprehensive inspection: People told us there were usually enough staff to keep them safe. One person said, 'It was a bit up and down when they first opened but for the past few months staffing is good.'
Per 2019 comprehensive inspection: Staff told us they had received training in areas such as safeguarding, mental capacity, mobility and dignity. One staff member said, 'We have our mandatory training and update training. In addition, every two weeks the registered manager will do themed training.'
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager, commenting on how supportive they were. One staff member said, 'The manager is always there. It's an open-door policy...'
Per 2019 comprehensive inspection: Staff organised an integrated play session for children to engage with people living with dementia. Music therapy was successfully used... Staff developed a network with local businesses to run pop up shops.
Staffing levels are usually enough but there have been times when residents had to wait over ten minutes for help.
Per 2019 comprehensive inspection: One person told us, 'It wasn't always properly staffed, a while ago we could wait a while. But someone's clearly done something because I think at the moment it is okay. There is the odd time I have to wait over ten minutes.'
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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