Working at Elton Hall Care Home
Elton Village, Stockton On Tees, TS21 1AG
Operated by Bondcare (Ambassador) Limited
70 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by good management and enjoy a positive team culture, but unclear long-term staff retention and basic training hold it back."
Safety & Risk
7/10
✓
2022: assured on PPE use, outbreak management, testing; minor mop colour coding issue fixed immediately. Per 2019: effective safeguarding systems, risks well managed, safe medicines.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff told us they worked well together as a team, and there was good morale amongst them'; extremely positive and open culture.
Staffing Levels
6/10
✓
Per 2019: 'There's always enough staff to cover us'; 2022: staff team worked together to cover sickness and minimise agency use.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: robust induction with mandatory training and shadowing; staff competency assessed for medicines administration.
Management
7/10
✓
Per 2019 comprehensive inspection: regular staff meetings and staff told us they felt supported; registered manager actively encouraged and used feedback to improve.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities coordinator; 'outings to Stockton... crafts and activities, play bowls... plenty going on'.
Points to consider
Staff numbers are sufficient with no waiting for residents, but no info on long-term staff retention or minimal agency all the time.
There were enough staff to support people and they were very attentive to people's needs. People told us 'There's always enough staff to cover us.' (2019)
Training covers induction, basics and some competencies, but no specialist courses or funded qualifications for career growth.
Staff received a robust induction that included all mandatory training and extensive shadowing and observations of practice. (2019)
Activities include trips, crafts and games run by a coordinator, but no special innovative programmes to enrich the workday.
We've been to Stockton, Billingham, Darlington. We do crafts and activities; play bowls with soft balls. There's plenty going on. (2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews