Working at Eltandia Hall Care Centre
Middle Way, London, SW16 4HN
Operated by MMCG (2) Limited
83 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive managers and great team spirit, but staffing lacks strong retention and activities programmes are routine without innovation."
Safety & Risk
8/10
✓
Managers and staff understood how to safeguard people... Staff ensured potential risks... were mitigated... Medicines systems were well-organised and safely managed... proactive and positive culture of safety... lessons were learnt.
Staff Culture
8/10
✓
Staff felt supported to give feedback and were treated equally, free from bullying... Managers and staff had a shared vision and culture based on listening, learning and trust. Staff... 'It’s a great place to work... excellent team spirit here.'
Staffing Levels
6/10
✓
There were enough staff with the right levels... to safely meet people’s needs. People told us the care home was adequately staffed. A relative said, 'always enough staff on duty.'
Training & Dev
7/10
✓
Managers ensured staff received all the relevant and update training... Staff... 'The training we have here is excellent. Plenty of it and its always ongoing.' Staff had ongoing opportunities... regular individual and group meetings.
Management
8/10
✓
The service had a new registered manager supported by an experienced deputy manager and a senior management team. All these managers were visible, knowledgeable and supportive of staff. Staff... 'The managers here are all excellent. So supportive and approachable.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: three activities coordinators on duty offering board games, bingo, manicures, painting, exercise classes, dancing, garden party, pub lunches, seaside trips, church quizzes, shopping trips, school visits.
Points to consider
Staffing levels are adequate with enough carers visible and responding quickly, but no details on low agency use or staff retention to make workloads easy.
People told us the care home was adequately staffed. A relative said, 'Whenever I visit... always enough staff on duty.'
Activities team runs regular events like games, outings and school visits, but no specialist programmes or innovative approaches to enrich the role.
Per 2019 inspection: activities coordinators offered board games, bingo, manicures, painting, exercise, dancing, garden party, lunches out, day trips, coffee mornings, quizzes, shopping trips, school visits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews