Working at Elstree View Care Home

Medicines were managed safely... However, we identified a concern regarding how staff were recording... PRN medications... the provider needed more robust risk assessments... for supporting people on day trips.

There was a positive, caring culture which achieved good outcomes for people. Staff comments included, 'It is a good place to work, the managers are helpful and anything you need you can always ask. Honestly, everyone wants to be here it is a good home'.

There were enough suitable staff to meet people's needs and keep them safe. People told us staff were available when they needed them.

Staff had the required training to support people. Staff received an induction before they started providing support... Staff received training the provider considered mandatory such as health and safety, safeguarding, moving and handling and dementia care. Staff were required to complete the Care Certificate.

The registered manager completed regular checks and audits on the quality of the service and acted if they observed any shortfalls. There was effective communication between all departments in the home which meant staff felt they had the necessary support to carry out their roles.

There was a dedicated activities coordinator... weekly trips to local landmarks... staff turned a room into an art studio... resident budgies... intergenerational care which brings the younger and older generation together. Local schools visited each week.