Working at Elstow Manor

The provider had a proactive and positive culture of safety... following a staff member making a medicines error, there was documented reflected practice... lessons learnt were communicated to the staff team.

Overall, the people, relatives and staff we spoke with felt there were enough staff, but it was felt sometimes staff could take longer to respond at times when staff were unforeseeably absent at short notice.

Staff had received training relevant to their roles and received regular supervision and development opportunities. The provider had invested in staff becoming trainers in areas such as moving and handling.

Staff member said, 'The new manager is very supportive... Now I can just walk in and say what I have to say.'

The provider had created themed areas based on best practice research to enhance engagement... lifelike robotic pets... Therapeutic activities, such as Reiki, massage, aromatherapy, and pet therapy, were available every week.