Working at Elston House
Top Street, Newark, NG23 5NP
Operated by Cygnet Care Services Limited
8 bedsResidential homes
Workplace Score
8.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.6/10
Key Finding
"Exceptional leadership, supportive culture and innovative programmes, although recent staff shortages were covered by extra shifts."
Safety & Risk
9/10
✓
2020 inspection: Assured safe infection prevention, PPE use, testing, cleaning. Per 2018: Robust safeguarding, risk assessments, safe medicines, incidents analysed via AGAP tool by multidisciplinary team for learning.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: Staff felt very well supported... open and transparent culture... 'everything is brilliant here'... proud of the service... positive and kind attitude from management.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: The service provided sufficient numbers of staff... no agency staff... consistent safe numbers... staff working extra shifts to ensure safe numbers. Relatives happy with staffing levels.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Staff well trained... mandatory and specialist training including Autism/Learning Disability module, PICA, epilepsy... further qualifications... regular supervision every three months.
Management
9/10
✓
Per 2018 comprehensive inspection: There was exceptional, strong and clear leadership at the service. Staff felt very well supported by the management team. The registered manager led by example, visible, approachable, fair and honest.
Programmes
9/10
✓
Per 2018 comprehensive inspection: Social activities calendar with horse riding, shopping, disco, zoo, volunteering, walks, trampolines, sensory diet, emotions/friendship groups; measurable outcomes like challenging behaviours reduced from 77 to 11 incidents.
Points to consider
Staffing is good with no agency workers and safe levels, but there were recent shortages covered by current staff doing extra shifts.
they had recently been short of staff... the registered manager always ensured the shifts were covered with safe numbers of staff... With staff working extra shifts to ensure there were safe numbers of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews