Working at Elsenham House
49-57 Station Road, Cromer, NR27 0DX
Operated by Elsenham House Limited
36 bedsNursing homes
Workplace Score
2.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.6/10
Key Finding
"Staff feel supported and valued by the new manager, but no registered manager, low night staffing and poor oversight hold it back."
Safety & Risk
2/10
✕
The service was in breach of legal regulation in relation to safe care and treatment, staffing and the premises and equipment.
Staff Culture
4/10
!
Staff spoken with told us they felt supported and valued by the new manager and said at times previously the service had been, ‘Chaotic.’
Staffing Levels
2/10
✕
Night-time staffing was particularly low, and we were not assured that 2-night staff could respond adequately to any emergency for up to 26 people. This is a concern we had raised previously during an inspection.
Training & Dev
3/10
✕
There was limited evidence of staff development and role specific training other than medication administration.
Management
2/10
✕
a new manager is currently in post and has been since March 2025 but is not yet registered with CQC; poor governance and oversight specifically in relation to accidents and incidents.
Programmes
2/10
✕
People told us activities did not happen very often, and family members told us it was difficult to keep in touch, and they were only told about things that affected their family members health and safety and did not receive a general update.
Points to consider
No permanent manager registered with the regulator, and long history of poor oversight leaving repeated problems unfixed.
a new manager is currently in post and has been since March 2025 but is not yet registered with CQC. The service had been rated requires improvement and, or inadequate since 2018 with breaches of regulation which had been repeated.
Not enough staff especially at night, putting everyone at risk in emergencies for 26 residents.
Night-time staffing was particularly low, and we were not assured that 2-night staff could respond adequately to any emergency for up to 26 people.
Poor handling of accidents and safeguarding alerts, with weak analysis and missing reports.
poor analysis of incidents, accidents, safeguarding concerns and near misses which would help to identify any themes and, or trends across the service. The safeguarding log did not assure us all incidents were reported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
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