Last updated: 9 February 2026
"Strong training and a family-like team culture shine through, but leadership uncertainty and occasional staffing shortfalls hold it back."
Per 2022: Strong COVID infection control and prevention assured. Per 2020: Safeguarding understood, risks managed, minor medicines shortfalls addressed.
Per 2020 comprehensive inspection: Staff described team as 'like one big family', spoke highly of manager despite some uncertainty.
Per 2020 comprehensive inspection: People, staff and relatives said there weren't always enough staff, occasional shortfalls with agency used to fill gaps.
Per 2020 comprehensive inspection: Induction and ongoing training including specialist memory care provided, plans to update those out of date.
Per 2020 comprehensive inspection: Registered manager no longer in post, temporary manager applying for registration, some staff uncertain about future leadership.
Per 2020 comprehensive inspection: Well-being coordinator provides varied activities and pet therapy, but people felt activities lacked at times.
No permanent manager, temporary one in place and some staff unsure about future leadership.
The registered manager was no longer in post. However, the provider had ensured there was a temporary manager in post and an application for their registration was in process... some were uncertain about future leadership of the service. (Per 2020 comprehensive inspection)
Not enough staff sometimes, agency used to cover and people had to wait for help.
People, staff and relatives told us they felt there weren't always enough staff and there were occasions where people had to wait for support. Records showed that there were occasional short falls with staff and agency had been used to fill vacant staffing hours. (Per 2020 comprehensive inspection)
Activities available but people say they lack at times so the day isn't always engaging.
People enjoyed activities they took part in, but people felt this lacked at times. (Per 2020 comprehensive inspection)
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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