Working at Elmstead House
171 Park Road, London, NW4 3TH
Operated by DMP Healthcare (Elmstead) Ltd
53 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachble new manager and happy family-like staff with strong safety, but inconsistent supervision records hold it back."
Safety & Risk
7/10
✓
Good safeguarding knowledge, detailed risks, safe medicines, incidents analysed: 'All staff demonstrated a good understanding of safeguarding... People received their medicines safely... Accidents and incidents were recorded, reviewed and analysed'
Staff Culture
7/10
✓
Staff report high morale, feel supported like family: 'Staff morale is very very good. We are happy. We are like a family'
Staffing Levels
6/10
✓
Sufficient staffing based on needs with some one-to-one, staff not rushed: 'We saw that there were sufficient number of staff available around the home... they were not rushed'
Training & Dev
5/10
!
Comprehensive induction and training in place but supervision records inconsistent: 'However, we were unable to evidence that supervisions had taken place as records were not always available to confirm this'
Management
7/10
✓
Newly appointed manager accessible and praised by staff, relatives for improvements and open door policy: 'The new manager is very approachable, seems to care about staff... she is fantastic. She has an open door policy'
Programmes
6/10
✓
Lifestyle coordinators run regular varied programme of outings, bingo, baking, singing: 'Activities organised included outings, puzzles, entertainers, prize bingo, baking and one to one sessions'
Points to consider
You get standard induction and training, but not all staff supervision sessions are recorded properly.
However, we were unable to evidence that supervisions had taken place as records were not always available to confirm this
Staffing levels are enough to meet needs without rushing, but no details on staff staying long-term or agency use.
We saw that there were sufficient number of staff available around the home
Regular activities like bingo, baking and outings add variety, but no specialist therapeutic approaches or innovations.
Activities organised included outings, puzzles, entertainers, prize bingo, baking and one to one sessions
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews