Last updated: 9 February 2026
"Staff enjoy a family-like culture and innovative programmes with stable staffing and supportive management, although training lacks funded qualifications or career pathways."
Safeguarding effective with prompt referrals; medicines managed safely; accidents monitored and lessons learned; risks assessed and reviewed regularly.
Staff described family-like atmosphere: 'It's like family here', 'We really are like family here, most of us have been here for years'.
Staff retention was very good with many long-serving staff; 'enough staff to meet people's needs in a timely manner' observed throughout inspection.
Staff completed specialist training including dementia, MCA, DoLS; regular supervision and Care Certificate induction; 'We get lots of training.'
Staff spoke highly of the registered manager: 'The manager is just great, so supportive' and 'The manager is the best. She manages the home well and gives us staff support.'
Innovative programmes like The Elmstead Arms pub, café, breakfast club, adopted kittens for dementia, in-house scouting day, home marathon, community links with garden centre and scouts.
Training covers specialist topics like dementia care, but no funded qualifications or career pathways mentioned.
Staff had completed training in areas such as safeguarding adults, infection control, COVID 19, dementia, moving and handling, health and safety, Mental Capacity Act 2005 (MCA), Deprivation of Liberty Safeguards (DoLS) and food hygiene amongst others.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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