Working at Elms House
Belvidere Avenue, Shrewsbury, SY2 5PE
Operated by Trident Reach The People Charity
14 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported in a positive culture with good training, but limited provider oversight and future staffing concerns for complex needs hold it back."
Safety & Risk
7/10
✓
Systems and processes were in place to protect people from harm. Staff were trained in recognising and reporting abuse and told us they would be confident speaking up if needed. Lessons were learnt when things went wrong
Staff Culture
6/10
✓
The culture in the home was positive and focussed on supporting people to achieve good outcomes. Staff were well supported and had regular supervision and discussions. All staff showed a dedication to the people they supported and were proud of the services achievements
Staffing Levels
5/10
!
People were supported by enough staff... Staff confirmed there was enough staff on shift although some staff were concerned about the staffing numbers should they have to support people with more complex needs in the future
Training & Dev
6/10
✓
People were supported by sufficient staff who had received appropriate training for their role... Staff had received increased training since the last inspection and plans were in place to deliver further training by the local Mental Health NHS Trust
Management
4/10
!
the provider had limited presence in the service and we found there had not been a provider level quality audit for some time, meaning the provider was reliant on what they were being told as opposed to seeing for themselves
Programmes
5/10
!
Per 2018 comprehensive inspection: People had access to a wide range of activities both in the home and in the wider community... arts and crafts, practice mindfulness, play dominoes and card games... go fishing, to the gym
Points to consider
Senior managers from the provider do not visit much and have not done quality audits for a while, so there is less oversight from above.
the provider had limited presence in the service and we found there had not been a provider level quality audit for some time
Staffing is enough now but workers worry it might not be if residents needs get more complex, and some agency staff cover shifts.
Staff confirmed there was enough staff on shift although some staff were concerned about the staffing numbers should they have to support people with more complex needs in the future
Only basic activities like arts, crafts, games, mindfulness and community outings with no dedicated coordinator or specialist programmes to vary the workday.
Per 2018 comprehensive inspection: We can do arts and crafts, practice mindfulness, play dominoes and card games... I go fishing, to the gym and activities happen on time
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews