Working at Elmhurst Assisted Living And Care Facilities

Managers quality checks missed problems like unclean areas and outdated fire plans.

The infection control audit had not identified any cleanliness issues or problems with how cleaning equipment was stored... service fire plan required updating... not clear if improvement action had been carried out

Staffing is adequate but nothing special, no details on stable team or low agency use.

People told us there were enough staff to provide support when it was needed.

No activities coordinator so role is mostly routine care with staff-led basics like music and puzzles.

Staff encouraged people to join in different activities, including listening to music, doing jigsaw puzzles... entertainers who visited the home. Staff planned seasonal activities