Working at Elmcroft

The provider had safeguarding systems in place. Staff had training and a good understanding of what to do to make sure people were protected from harm or abuse.

The registered managers promoted a positive, person-centred culture. Staff were passionate about providing good care outcomes and took ownership of their practice.

There were enough staff to safely care for people. The staff found they could meet people's need throughout the night and day as well as being able to spend meaningful time with individuals.

Per 2018 comprehensive inspection: Staff told us, and we saw records to demonstrate, they were up to date with their training, including subjects to meet the specific needs of people living in the service, such as how to support people with their behaviour.

People told us the registered managers were approachable and acted swiftly to address any issues. They ensured people and their families were involved in discussions about their care and support needs.

Per 2018 comprehensive inspection: People told us they took part in a range of social activities and volunteering... going out bowling and out on group outings... horseracing... jigsaws... unpaid work, day services... holidays.