Last updated: 9 February 2026
"Supportive hands-on management and positive team culture stand out, but staff retention struggles and short weekend shifts hold it back."
Staff regularly assessed risks... Medicines were managed safely... monthly analysis of incidents... all staff received moving and handling refresher training... bruising after falls had reduced.
The service had a clear management and staffing structure in place and staff worked well as a team. Staff told us they felt listened to, valued and able to contribute to the improvement of care.
The provider had struggled to recruit permanent staff and were using regular agency staff. Staff told us staffing levels had not always been enough, but they had now improved... Weekends are a nightmare; nine out of 10 weekends are short.
New staff completed a comprehensive induction... Staff had access to supervisions and appraisals which were used to develop and motivate staff, review their practice and focus on professional development.
The home was now well-led by a registered manager who was committed to improving people's quality of life. Staff said, 'Manager is supportive... She is hands on and can support us with care.'
Activities... facilitated by an expanding enthusiastic and dedicated lifestyle team... wide variety... Bees bugs and butterflies project, musicians, mindfulness sessions, knitting and gardening club... community links... Age UK, local day centre.
They struggle to hire enough permanent staff so use agency workers, and some shifts like weekends and nights feel stretched.
The provider had struggled to recruit permanent staff and were using regular agency staff... 'Weekends are a nightmare; nine out of 10 weekends are short.'
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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