Working at Elmbank Care Home

Only basic activities like music, quizzes, games and knitting, no dedicated coordinator or specialist programmes to vary the role beyond routine care.

People participated in a variety of recreational activities such as listening to music, singing and quizzes. People were supported with their hobbies such as knitting. We saw that table games and jigsaws had been used.

Staffing is adequate but call bells sometimes take up to 25 minutes to answer, so it can feel stretched during busy times.

We observed that a person waited seven minutes for staff to respond when they used their call alarm. Two people told us that they had once waited up to 25 minutes before staff responded.

Only standard training to do the job, no specialist courses or funded qualifications mentioned.

All the staff had received the training they needed to effectively do their jobs. Training records confirmed that all staff were regularly completing the necessary training.