Working at Elm View Care Home

Call bells take too long to answer sometimes, up to 15 minutes especially at night and afternoons, so shifts feel busy.

“There are delays in answering the call bell, particularly at night.” “sometimes it is 15 minutes, I expect that, they (staff) are busy”

Only an activities coordinator and garden time mentioned, no details on varied or specialist programmes to make the role more interesting.

People were encouraged to take part in activities with the service’s activity coordinator. We observed people within the home spend time in the garden area.

Extra training records are kept in personal files and not easy to access, so tracking development is harder.

non mandatory training and historic competency assessments completed were currently held in staff personnel files, which meant they was not easily accessible.