Working at Elm Tree House
32 Crow Lane West, Newton Le Willows, WA12 9YG
Operated by Living Developments Limited
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable managers in a happy environment, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Per 2021 IPC inspection: Assured provider and staff took appropriate action to minimise infection spread during COVID-19, with effective PPE use, testing, cohorting, and hygiene practices.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt extremely well supported, described a happy calm homely environment, and thoroughly enjoyed their work.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Enough suitably qualified and trained staff were deployed to meet people's needs and keep them safe.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received a range of training and support appropriate to their role and people's needs, with comprehensive induction and regular supervision.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff were consistently positive about the management and leadership; registered manager and deputy described as supportive and approachable by staff, people and families.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Dedicated activities co-ordinator provided a range of regular activities planned based on people's needs and preferences.
Points to consider
Staff numbers are enough to cover shifts but no details on low agency use or staff sticking around long-term.
Enough suitably qualified and trained staff were deployed to meet people's needs and keep them safe.
Training covers the basics and some supervision but no specialist courses or funded qualifications for career growth.
Training received was appropriate to people's needs and the requirement of the role.
Activities coordinator runs regular planned activities but no special innovative programmes or community links mentioned.
People were supported to access a range of activities on a regular basis. The current activities co-ordinator was new to the role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews