Working at Elm Tree House

No real activities programme so the job is mostly routine care with people just watching TV.

Relatives told us people were not always supported to access the community and pursue their hobbies and interests. Comments from relatives included, 'They [people] don't do anything. They don't take them out. He just watches TV.'

Staffing follows minimum ratios but relatives say it's short-staffed with carers stretched doing cooking and cleaning too.

Relatives told us they did not think there were sufficient numbers of staff to meet people's needs. Comments from relatives included, 'Main thing is staffing. They've been really short staffed, and no one drives so she doesn't go out'

Management oversight is weak as audits and checks miss basic issues like incomplete daily records.

Checks and audits had not always been used effectively to identify shortfalls, errors and omissions. People's daily notes were not always complete.