Working at Elm Road
18 Elm Road, Walsall, WS3 1BH
Operated by Dignus Healthcare Limited
2 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff are well trained in a supportive culture where people are kept safe from abuse, but no registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
People were protected from the risks of ill-treatment and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do if they suspected wrong doing.
Staff Culture
6/10
✓
People, relatives and staff members said the management team was approachable and they felt supported by them.
Staffing Levels
5/10
!
People were supported by enough staff who were available to safely support them. All those we spoke with told us they were supported when they wanted and needed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received a range of training to ensure they had the skills required to meet the person's needs. This was updated annually.
Management
2/10
✕
the service did not have a registered manager in post. However, the day to day management of the location was being provided by a newly appointed manager who was in the process of registering with the CQC.
Programmes
5/10
!
Per 2019 comprehensive inspection: Staff had supported the person to take part in new activities and look for new opportunities. For example, the person had begun to go out for day trips to new places and there was a plan to work towards an overnight stay.
Points to consider
No permanent manager in post yet, though a new one handles day to day running while registering.
the service did not have a registered manager in post. However, the day to day management of the location was being provided by a newly appointed manager who was in the process of registering with the CQC.
Staffing is adequate but nothing special, just enough staff to meet needs safely.
People were supported by enough staff who were available to safely support them. All those we spoke with told us they were supported when they wanted and needed.
Only basic activities like outings and cooking with no coordinator or specialist programmes to make the role more varied.
Per 2019 comprehensive inspection: Staff had supported the person to take part in new activities and look for new opportunities. For example, the person had begun to go out for day trips to new places
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews