Working at Elm Park Care Home

The registered manager and wider management team analysed incidents, accidents and complaints thoroughly. This helped to identify themes and patterns, and any lessons to be learned.

Staff spoke positively about the support they received and felt able to speak up about any concerns.

People and their relatives told us there were sufficient staff to keep people safe... Staff we spoke with said they felt there were enough of them to offer appropriate care to people.

Staff were safely recruited and received an induction and ongoing training to make sure their skills were appropriate and up to date.

The registered manager had a good level of knowledge of people and staff and maintained an ‘open door’ approach to be accessible to people, their visitors and staff.

The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests, learn new things and to get out and about.