Last updated: 10 February 2026
"Accessible leadership, supportive staff culture and thorough safety checks, although longer waits for help at nights and weekends need addressing."
The registered manager and wider management team analysed incidents, accidents and complaints thoroughly. This helped to identify themes and patterns, and any lessons to be learned.
Staff spoke positively about the support they received and felt able to speak up about any concerns.
People and their relatives told us there were sufficient staff to keep people safe... Staff we spoke with said they felt there were enough of them to offer appropriate care to people.
Staff were safely recruited and received an induction and ongoing training to make sure their skills were appropriate and up to date.
The registered manager had a good level of knowledge of people and staff and maintained an ‘open door’ approach to be accessible to people, their visitors and staff.
The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests, learn new things and to get out and about.
Staffing levels are adequate but one relative said waits for help were longer at night and weekends.
one relative felt their loved one had to wait longer for assistance at night, and at weekends.
Only standard induction and ongoing training with no mention of specialist courses or funded qualifications.
Staff were safely recruited and received an induction and ongoing training to make sure their skills were appropriate and up to date.
Activities programme run by wellbeing coordinators offers variety but no named specialist programmes or innovative approaches.
The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp