Last updated: 9 February 2026
"Hands-on management and strong safety stand out, although busy staff working long hours and only basic training hold it back."
The service assessed and managed general and individual risks appropriately. Systems were in place to help safeguard people from the risk of abuse.
We spoke with five members of the care team. Staff meetings were held and minutes retained to keep staff up to date.
There were enough staff on duty to make sure people's needs were met. Although, some people felt staff were often very busy. One person said, 'Just about enough, sometimes they are bit pushed and they work very long hours.'
Staff received training in the core areas of health and safety, including fire safety. Staff had received medicines training and had regular competence checks.
People spoke positively about the registered manager. They told us they were 'hands on' and that they could talk to them. One person said, 'The manager talks to me and takes me out in her car now and again to hospital appointments.'
The member of staff allocated to organising activities was very enthusiastic and committed. Records showed people were consulted on their preferences and offered a good range of activities and social engagement.
Staffing is adequate but sometimes staff are pushed and work very long hours.
Just about enough, sometimes they are bit pushed and they work very long hours. You can press the buzzer if you want to. You don't wait long for anything.
Only standard training like health and safety and medicines, no specialist courses or funded qualifications.
Staff received training in the core areas of health and safety, including fire safety. Staff had received medicines training and had regular competence checks to make sure their skills remained current.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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