Working at Elm Lodge

Medication errors like missing thickener in drinks risking choking and inaccurate cream records, though fixed right away.

There had been 1 instance where a person had not received the prescribed thickener in their drinks as requested by the Speech and Language Therapists (SALT). This meant there was an increased risk of the person choking. ... The staff had not always completed records accurately.

Staffing is adequate with enough people on shift but nothing special like low staff turnover or no agency use mentioned.

There were enough staff to meet people's needs and keep them safe. ... The staff felt there were enough of them, and they worked well as a team.

Only standard training with no specialist courses or funded qualifications mentioned.

The staff explained they undertook a range of training, and this was useful. They had enjoyed some recent training... Staff completed regular training about medicines management.