Last updated: 10 February 2026
"Strong leadership and a positive culture where staff feel valued and safe, but basic activities and incomplete training need improvement."
People were protected from the risk of harm or abuse within the service. Effective risk management strategies were operated for people's care and related safety needs. People's medicines were safely managed, and people received their medicines when they should.
There was an open, friendly atmosphere at the service where overall people, relatives and staff felt consulted and involved. Feedback from the most recent staff survey in April 2022 showed their overall satisfaction and that staff felt valued within the service.
There were enough staff to provide people's care. The provider used a staffing tool to help inform staffing levels at the service. People, relatives and an external visiting professional felt staff were visible and available when needed.
Per 2019 comprehensive inspection: Revised management arrangements were in progress to ensure staff received timely and ongoing staff training and support, including updates and access to vocational qualifications, but not yet fully completed, embedded or demonstrated as ongoing.
There was a registered manager for the service who understood the requirements of their role. Overall, people, relatives and staff were confident in the management of the service. Feedback from the most recent staff survey showed staff felt valued, 'The registered manager is a good manager – listening and solving problems.'
Per 2019 comprehensive inspection: A weekly programme of daily social and recreational activities was organised and facilitated by care staff, mainly general group sessions such as quizzes, music or gentle exercise; people said 'There's not much activity at the moment; we are waiting for someone new.'
Just basic group activities like quizzes, music, and exercises run by care staff themselves, so days feel routine with no creative spark yet.
Per 2019 comprehensive inspection: A weekly programme of daily social and recreational activities was organised and facilitated by care staff for people. This was mainly done through general daily activity group sessions, such as quizzes, music or gentle exercise type activity sessions; 'There's not much activity at the moment; we are waiting for someone new.'
Training setup improved with updates and some qualifications on offer, but not fully rolled out or stuck in place across the whole team.
Per 2019 comprehensive inspection: Revised management arrangements were in progress with timescales for achievement, to ensure staff received timely and ongoing staff training and support. This included relevant staff training updates and access to nationally recognised vocational care qualifications where needed... not yet fully completed, embedded or demonstrated as ongoing.
Staff numbers get the job done and are around when needed, but one new hire's job history had missing dates in their file until spotted and fixed.
Recruitment procedures were mostly in line with nationally recognised guidance. However, in one staff member’s recruitment records we reviewed, the full dates of their previous employment and education were not provided.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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