Working at Elm Lea Residential Care Home

Very few activities organised, so most of your day is routine personal care like helping with washing and meals.

People felt there was a lack of activities available, to meet their needs and interests. One person said, 'I am bored, always the same old thing'

Staffing is enough most of the time but some residents say they have to wait too long for help.

One person said, 'I don't think there are enough staff. If I need to go to the toilet they can take far too long to come and help me.' A relative said, 'I think they could do with more staff, but they manage'

Only standard training like first aid and safeguarding, no extra specialist courses or qualifications funded.

Staff were provided with the skills, knowledge and guidance to meet people's needs. There was an on-going programme of training courses for staff which included; safeguarding adults, first aid, health and safety