Last updated: 10 February 2026
"Staff feel supported in a positive culture with strong safety practices, but only standard training and adequate staffing hold it back."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, and had an up to date infection prevention policy. Staff had received training in safeguarding. Per 2022 and 2017 inspections.
Staff told us they enjoyed working at Elm House and felt well supported by the registered and deputy managers. One member of staff told us, 'I love my job.' Per 2017 comprehensive inspection.
People told us, and we saw, that there were enough staff available to meet their needs. The provider had measures in place to mitigate COVID-19 related staff pressures. Per 2017 and 2022 inspections.
Staff told us that they continued to have regular training updates in a range of topics relevant to their role including moving and handling, first aid, food hygiene, safeguarding and fire safety. Per 2017 comprehensive inspection.
A registered manager was in post. The provider had processes in place to assess, monitor and improve the service. Peoples' suggestions were acted on. Per 2017 comprehensive inspection.
People continued to enjoy a wide variety of hobbies and interests such as making milkshakes, bar-b-ques, baking cakes, cooking meals from different countries, outings to the seaside and zoo, theatre visits. Per 2017 comprehensive inspection.
Only standard training like first aid and moving people, no specialist courses or funded qualifications.
regular training updates... moving and handling; first aid; food hygiene; safeguarding and fire safety. Per 2017 comprehensive inspection.
Staffing is adequate to meet needs but nothing special, no info on agency workers or staff retention.
There were enough staff on duty to safely assist and support people. Per 2017 comprehensive inspection.
Some varied outings and cooking but no dedicated activities coordinator or specialist programmes.
house activities such as making milkshakes, having a bar-b-que, baking cakes, cooking and eating meals from different countries as well as outings to places like the seaside and the zoo. Per 2017 comprehensive inspection.
AI Generated
Last inspected: August 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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