Working at Elm House
7 Osborne Road, Enfield, EN3 7RN
Operated by Connifers Care Limited
5 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong training, safety practices and positive culture, but no permanent manager creates leadership instability and uncertainty for relatives."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... Staff had training on how to recognise and report abuse, and they knew how to apply it. People’s risk assessments were clear and provided staff with guidance.
Staff Culture
6/10
✓
Staff told us they felt there was a culture of openness and learning when any accidents and incidents occurred. Staff were positive around the support they received during supervision.
Staffing Levels
5/10
!
The service had enough staff... A staff member told us, 'Not bad staffing levels. Mostly there are three people: one senior, one manager and one staff. Night duty one staff member only. This is enough at night.'
Training & Dev
7/10
✓
All staff had completed the Oliver McGowan training which is a specialised training for working with people with a learning disability. Staff received support in the form of continual supervision, appraisal and recognition of good practice.
Management
2/10
✕
At the time of the inspection there was not a registered manager in post. The team leader was supported by members of the wider management team. Relatives told us they were not always sure who was managing the home.
Programmes
6/10
✓
There were weekly general activities plans which people had helped create and people took part if they wanted to. People also had individual activities plans... supported to attend a weekly cycling club. Some people attended a day centre.
Points to consider
No permanent manager in post for about a year, so leadership is not stable and relatives are unsure who's in charge.
At the time of the inspection, the service had not had a CQC registered manager for approximately a year. However, relatives told us they were not always sure who was managing the home in the absence of a registered manager.
Staffing is adequate but basic, with one staff member on night shifts for the home and one vacancy to fill.
A staff member told us, 'Not bad staffing levels. Mostly there are three people: one senior, one manager and one staff. Night duty one staff member only. This is enough at night.' The home had one vacancy.
Activities are regular with some variety like day centre and cycling club, but one relative said there could be more offered.
However, 1 relative said they felt that whilst there were some activities, there could be more activities offered for the person to take part in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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