Working at Elm House Care Home

Medication records still show gaps like missed signatures, thickener details, and fridge temperatures, so safety checks aren't fully consistent yet.

there were occasional missed signatures in the records. Staff did not always record people’s thickeners where required or the amount of thickener added to drinks. There were occasional gaps in the recording of the fridge temperatures.

Staffing levels are enough to cover needs but some relatives say more staff would help, with some use of the same agency workers.

We checked rotas and found there were enough staff to meet people’s needs. Some relatives thought the service would benefit from more staff... Where agency staff were used, it was the same members of staff that covered shifts.

Only standard training for roles and supervisions mentioned, no specialist courses or funded qualifications for career growth.

Staff completed training relevant to their roles and participated in supervision sessions with the registered manager.