Last updated: 10 February 2026
"Staff feel supported and valued with strong safety practices and good training, but agency staff cover unplanned absences."
2020 IPC inspection assured safe practices on PPE, testing, admissions, outbreak management; 2019 found good safeguarding, risk assessments, incident learning, and medicines safety.
Per 2019 comprehensive inspection: Staff spoke proudly about working there, felt supported and valued in a nice atmosphere with good communication and team spirit.
Per 2019 comprehensive inspection: There were enough staff to meet needs but the service used agency staff when there were unplanned absences; staff said good stable team.
Per 2019 comprehensive inspection: Staff had access to 'Person First, Dementia Second' training, dementia champion courses, 4-day induction, supervision, and funded qualifications like level 2 diploma.
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager and provider; people and relatives said it was well managed with robust systems.
Per 2019 comprehensive inspection: Senior activities co-ordinator led team providing varied programme 6 days a week with arts, crafts, music, exercises, outings, and community events like #nevertoolate.
Staffing levels are fine but they use agency staff to cover sick days and absences.
The service used agency staff when there were unplanned absences.
Varied activities programme keeps things interesting but no specialist therapies or innovative approaches.
A senior activities co-ordinator discussed how they organised their team to provide activities six days a week... arts and crafts, exercises and a musical session.
Management is competent with good systems but not standout leadership that drives extra support for staff.
People and their relatives spoke positively about the registered manager and the management team. They felt the home had improved in the last year.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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