Working at Elm Bank Care Home

No dedicated activities coordinator or varied programme, just basic events during the pandemic so the role is mostly routine care.

Due to the pandemic it had not been possible for entertainers to visit the home. Events were still being celebrated in a socially distanced way which followed current guidance.

Only standard induction and basic training, some sessions delayed by pandemic with no specialist courses or funded qualifications.

The pandemic had impacted the delivery of some training, but measures had been taken to ensure the skill mix of staff was appropriate.

Staffing levels are just enough to meet needs but no details on stable team, low agency use or manageable workloads.

Relatives and staff told us there were enough staff to meet people's needs. Staffing levels were under constant review during weekly meetings.