Working at Elliscombe House

Activities happen but are mostly group ones and often don't go ahead as planned, leaving residents waiting around and shifts feeling routine.

Improve the timetable of activities. Sometimes several of us are hanging around. It says that it is [a planned activity] and nothing happens.”

Medication handling has gaps like undated creams and poor notes on pain relief, so you have to double-check when giving meds.

Creams people used had not been dated when they had been opened ... Pain relief was poorly recorded, with no indication of the level or area of pain

The owner sometimes visits and shouts at staff or disrupts routines, upsetting the team and risking good people leaving.

He's rude and abrupt. He shouts at staff and he has shouted at me. We've made so many improvements which he is putting at risk because he comes in and interferes and upsets everybody. There are staff here that will leave if this continues.”