Working at Elliott House
Reading Road North, Fleet, GU51 4AW
Operated by Community Homes of Intensive Care and Education Limited
9 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff receive good training and feel supported with engaging activities, but serious safety gaps like poor infection control and weak leadership hold it back."
Safety & Risk
2/10
✕
The service was in breach of legal regulation in relation to safeguarding and infection, prevention and control... concerns including a fire door in a poor state of repair... shortfalls in the storage arrangements for... COSHH.
Staff Culture
6/10
✓
Staff told us that they felt supported and valued in their role. Staff told us they felt confident to speak up.
Staffing Levels
5/10
!
Relatives we spoke with told us there were sufficient staff working at the service. Staff told us they had a thorough induction when joining the service and received ongoing supervision and development opportunities.
Training & Dev
6/10
✓
The provider ensured staff received training relevant to their role and training compliance rates were high. Staff had completed epilepsy and Oliver McGowan training.
Management
4/10
!
Leaders did not always have the skills, knowledge and experience to lead effectively. The registered manager did not always demonstrate they were able to implement best practice guidance in relation to Infection, prevention and control, Mental Capacity Act (2005).
Programmes
6/10
✓
People attended a number of activities both in the community and at home including a visit from a service delivering keep fit classes... Staff had supported 8 people to make plans to go on holiday this year.
Points to consider
Serious safety gaps like blanket restrictions, poor cleaning and infection control, broken fire doors, and unsafe chemical storage put you and residents at risk every shift.
We identified 3 breaches of legal regulation in relation to safeguarding, infection, prevention and control and good governance... a fire door in a poor state of repair... The service was not always clean... COSHH cupboard was unlocked.
Weak oversight from leaders missed big issues like risks, restrictions, and poor cleaning that audits should have caught.
Although the provider had various audits... the audits completed had not identified all of the issues we found at this inspection in relation to medicines, safe environments, infection, prevention control.
Staffing is adequate with enough people on shift but nothing special like low agency use or great team stability mentioned.
Relatives we spoke with told us there were sufficient staff working at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews