Last updated: 9 February 2026
"A family-like culture where staff feel valued and supported with approachable management, but staffing lacks stability and activities need better coordination."
Systems and processes were in place to protect people from abuse... Medicines were safely managed... risk assessments... incident analysis.
"It feels like a big family" and "It's like being at home. Really homely..." Staff felt well-supported and valued.
There were enough staff deployed to ensure people's support needs were met... staff told us there were enough staff on every shift.
Staff had received appropriate training... renewed regularly... tailored to the needs of the service... MAPA training course.
All staff we spoke to told us the service was well-run and the management team were approachable and friendly.
The service provided a programme of activities... regular opportunities to access the community... sensory room... garden area.
Staffing is enough to cover shifts safely, but no info on low agency use or stable long-term team to keep workloads light.
There were enough staff deployed to ensure people's support needs were met... enough staff on every shift
Activities include community trips, sensory room, and garden time, but no dedicated coordinator or specialist programmes to add variety.
The service provided a programme of activities to suit people's preferences... access the community... sensory room
Training includes specialist courses like MAPA and regular refreshers, but no funded qualifications or career development paths.
staff had received appropriate training... tailored... MAPA... no mention of funded qualifications or career pathways
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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