Working at Elliot Avenue
1 Elliot Avenue, Peterborough, PE3 9TG
Operated by Community Care Solutions Limited
5 bedsResidential homesSupported living
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Enough staff and thorough training support a positive culture, but no registered manager and delayed safeguarding reports are concerns."
Safety & Risk
4/10
!
However, the provider did not always share concerns quickly and appropriately. We identified an incident which had been followed up appropriately by the provider but had not been reported to the local authority safeguarding team in a timely manner... We also identified an incident of “unexplained bruising” which had not been referred.
Staff Culture
6/10
✓
There was a positive culture at the service... Staff told us they enjoyed their roles. Staff spoken with told us they felt valued... “Morale is good.”
Staffing Levels
7/10
✓
There were enough staff available to cover the shifts and enough staff to support people safely. One staff member told us staffing levels were “really good” and that “it is not often we are short.”
Training & Dev
7/10
✓
Staff told us they received a thorough induction and ongoing training appropriate to their role. This included training on supporting people living with a learning disability and autistic people. A staff member told us, “We get all the training we need.”
Management
2/10
✕
There was no registered manager at the service during this assessment. However, the management team had a good oversight of the service.
Programmes
5/10
!
Staff told us how they had worked with people to identify goals to improve their lifestyle and diet... We observed 1 person happily return from a session at the gym... another person had been supported to increase their activity levels by going on walks.
Points to consider
No permanent manager in post, so leadership might lack full stability and legal oversight.
There was no registered manager at the service during this assessment.
Some safeguarding concerns like bruising and incidents were not reported quickly enough to the local authority.
We identified an incident which had been followed up appropriately by the provider but had not been reported to the local authority safeguarding team in a timely manner. We also identified an incident of “unexplained bruising” which had not been referred to the local authority safeguarding team.
Only basic activities like gym visits and walks, no dedicated coordinator or specialist programmes to make the role more varied.
We saw evidence that people took part in a range of activities of their choosing... Staff told us how they had worked with individuals to increase their physical activity... going on walks.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews