Working at Ellesmere House
9 Nightingale Place, London, SW10 9NG
Operated by Care UK Community Partnerships Ltd
70 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel well supported by management and have a positive culture, but staffing pressures and safeguarding concerns hold it back."
Safety & Risk
5/10
!
Good infection control and PPE, but increased safeguarding concerns during pandemic, awaiting outcomes including agency staff allegations of neglect.
Staff Culture
7/10
✓
Staff predominantly told us they felt supported by senior management, listened to, with daily meetings and reflection week acknowledging hard work.
Staffing Levels
5/10
!
Sufficient staff on day of inspection and rotas matched, but mixed relative views on sufficiency, agency used during COVID peak, some staff found levels challenging on low-rostered units.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: New staff received induction and Care Certificate; training included dementia care, behaviours that challenge, pressure ulcer prevention; staff positive about training.
Management
7/10
✓
Staff mainly told us they felt well supported by the registered manager and the management team; registered manager stayed overnight when staff needed support.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activities lead organised reminiscence quizzes, pianist visits, choir, outings, arts/crafts, inter-generational school projects, individual sessions.
Points to consider
Staffing levels are enough most days but some relatives say it's not sufficient for person-centred care, agency staff were used during COVID, and low shifts can feel stretched.
relatives expressed concerns about the quality of care and support for their family members due to insufficient staffing... service had needed to use agency staff at the most acute phase... challenging to safely meet people's needs... on units where three staff were rostered
More safeguarding concerns came up during COVID including claims of neglect by temporary agency staff, with some investigations still pending.
service received an increase in safeguarding concerns... awaiting investigation outcomes... alleged neglect of people's needs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews