Working at Ellerslie Court

Safeguarding: The provider did not share concerns quickly or appropriately as required. For example, a review of accidents and incidents revealed one person had 26 falls, 5 of which had resulted in significant injuries. However, neither CQC or the local safeguarding team had been notified.

Most of the staff we spoke with said they did not feel supported or appreciated by the management team, a situation which had worsened following a change in manager. One staff member said, 'Lots of staff are not happy now, morale has gone down'

The provider did not make sure there were enough qualified, skilled, and experienced staff. Records showed that staff did not receive regular supervision; for example, some staff members had not received supervision since May 2024.

Staff had not received appropriate training to meet the needs of all people who lived in the home. Specifically, staff had not completed training in epilepsy, mental health, learning disabilities, positive behaviour support or substance abuse.

The service was not well led. The provider lacked oversight of the service and the registered manager. The day after our initial site visit, we were informed the registered manager had retired.

We observed an overall lack of activities and stimulation for people. At the time of the assessment, there was no activities coordinator employed to facilitate activities.