Working at Ellacombe

Risky items like lighters, tobacco, alcohol, and food aren't stored securely and people with dementia can access other bedrooms unsupervised.

People were observed to enter other people's bedrooms, open drawers, and take items accessible without staff support. We found... personal cigarette lighters and tobacco, alcohol and items of food that was not found to be stored securely.

Managers' quality checks and audits aren't spotting key problems like gaps in skin care and weight management.

we still found some areas of improvement in the quality and standards of people's care which had not been identified through the provider's own audits and checks in place.

Activities are basic like in-house events and trips with no specialist programmes to make the role more varied.

activity staff raised money to support inhouse activities as well as excursions to events and locations of interest chosen by the people living at the service.